FAQs
Do you offer free shipping?
Yes, we do. Every order placed with Cabasy includes free shipping. There are no minimum purchase requirements or extra delivery charges added at checkout. We want receiving your fashion pieces to be simple and straightforward.
What is Cabasy?
Cabasy is an online fashion destination offering stylish, carefully selected pieces designed to help you express your personal style with confidence. Our goal is to bring modern, versatile clothing directly to your door through a smooth and reliable online shopping experience.
How long does delivery take?
Orders are first prepared within 1–2 business days. Once shipped, delivery usually takes 3–7 business days. In most cases, your order arrives within 4–9 business days. After dispatch, you will receive a tracking email so you can follow the progress of your package.
What payment methods do you accept?
We accept the following payment options: American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All transactions are processed securely with SSL encryption to protect your payment details.
Can I update or cancel my order?
If your order has not yet been shipped, we may still be able to make changes or cancel it. Please contact us as soon as possible after placing your order so we can check the status and assist you.
Is my personal and payment information safe?
Yes. Protecting your personal information is extremely important to us. Cabasy uses secure checkout technology and does not store sensitive payment details, ensuring that your data remains protected during every transaction.
Do you ship internationally?
At the moment, we ship within the United Sates only. This allows us to focus on providing a reliable and consistent delivery experience for our customers. If we expand to other regions in the future, we will share updates with our community.
What should I do if my order hasn’t arrived?
First, check the tracking link included in your shipping confirmation email. If it has been more than 7 business days since your order shipped and it has not arrived, please contact us at support@cabasy.com so we can investigate and help resolve the issue.
What is your return policy?
If something isn’t quite right, you have 60 days from the delivery date to request a return. Simply contact our support team at support@cabasy.com with your order number, and we will guide you through the return process.
How long does it take to receive a refund?
After we receive and inspect your returned item, refunds are processed within 7 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Do you accept exchanges?
Yes, exchanges are available. If you would like to exchange an item for a different size or product, contact us at support@cabasy.com and we will help arrange the exchange.
Still need help?
Our team is always happy to assist. If your question isn’t listed here, simply send us an email at support@cabasy.com and we’ll get back to you as quickly as possible.