Refund policy

At Cabasy, we want every order to feel like the right choice. Our collections are carefully curated so you can shop with confidence. If something isn’t quite right when your order arrives, we are here to help make the return process simple and clear.

Return Eligibility

You have 60 days from the date your order is delivered to request a return.

To qualify for a return, items must meet the following conditions:

  • The item must be unused and unworn
  • The item must be in its original condition
  • All original packaging must be included

Items that show signs of wear, use, or damage may not be eligible for a refund.

How to Start a Return

To begin a return, please contact our support team by email and include your order number so we can assist you quickly.

Email: support@cabasy.com

Our team will provide the next steps for sending your item back.

Return Shipping

Customers are responsible for the cost of return shipping.

For your peace of mind, we strongly recommend using a trackable shipping service when sending items back. This helps ensure the package reaches us safely.

Cabasy does not charge any restocking fees for returned items.

Exchanges

If you would prefer a different size or item, exchanges are available upon request. Please mention that you would like an exchange when contacting our support team so we can guide you through the process.

Refund Process

Once your return arrives at our facility, it will be inspected to confirm it meets the return conditions.

Approved refunds are processed within 7 business days after inspection. The refund will be issued to the original payment method used for the purchase.

Please note that banks or payment providers may require additional time to complete the transaction and display the refund in your account.

Need Assistance?

If you have any questions about returns or refunds, our support team is always happy to help. Simply contact us at: support@cabasy.com

Thank you for shopping with Cabasy. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.